Refund policy
Return & Refund Policy
Sandia Mountain Woodworks
At Sandia Mountain Woodworks, each product is handcrafted with care and attention to detail. Due to the handmade nature of our products, all sales are final. We do not accept returns or exchanges for changes of mind, incorrect selections, or buyer's remorse.
Damaged or Defective Items
We take great care in packaging and shipping our products. However, if your order arrives damaged or defective, please contact us at sandiamountainwoodworks@gmail.com within 7 days of delivery.
Please include:
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Your order number
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A description of the damage or defect
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Clear photographs of the product and packaging
We will review your claim and work with you to arrange an appropriate resolution, which may include a repair, replacement, or refund.
Custom and Personalized Orders
All custom-made and personalized products, including walnut resin tables with selected colors and leg heights, are final sale unless they arrive damaged or defective.
Contact Us
For questions or concerns regarding your order, please contact:
sandiamountainwoodworks@gmail.com
This policy does not limit any rights customers may have under applicable consumer protection laws.
