Shipping Policy — Sandia Mountain Woodworks

Handcrafted with Care. Shipped with Pride.

At Sandia Mountain Woodworks, every piece is handcrafted with care and attention to detail. We take pride in ensuring your order is carefully prepared, packaged, and shipped.

Order Processing

Because our products are handcrafted, processing times may vary depending on the item, its availability, and whether customization is required.

Estimated processing and shipping timelines are provided at checkout or in the individual product listing.

Custom and made-to-order pieces may require additional production time. We will communicate any significant delays.

Shipping Rates

Shipping costs, when applicable, are calculated and displayed at checkout.

We offer free standard shipping on eligible orders over $100 within the contiguous United States.

Large furniture pieces and custom orders may require special shipping arrangements. Any additional shipping charges will be communicated before purchase.

Delivery Times

Delivery times depend on the destination, shipping carrier, and service selected.

Once your order ships, tracking information will be provided when available.

Please note that carrier delays, weather conditions, and other circumstances outside our control may affect delivery.

Shipping Damage

We carefully package our handcrafted products to minimize the possibility of damage during shipping.

If your order arrives damaged, please contact us within 48 hours of delivery whenever possible. Include photographs of the damaged item, the packaging, and your order number.

We will work with you to determine an appropriate resolution in accordance with our refund policy and applicable consumer protections.

Custom Orders

Custom furniture, personalized pieces, and made-to-order products may have different production and shipping timelines.

We will discuss these details with you before finalizing your order.

Contact Us

If you have questions about shipping or your order, please contact us through our website:

www.sandiamountainwoodworks.com

Thank you for supporting Sandia Mountain Woodworks, a veteran-owned small business where craftsmanship meets purpose.